Cancellation Policy casino hotel

1. Introduction

At Fenurelle casino hotel, we understand that plans can change. This Cancellation Policy outlines the terms and conditions regarding cancellations, modifications, and refunds for reservations made at our property.

By making a reservation with us, you agree to the terms of this Cancellation Policy. Please read this policy carefully before confirming your booking.

2. Standard Reservations

2.1 Cancellation Timeframe

For standard room reservations, cancellations must be made at least 48 hours (2 days) prior to your scheduled arrival date to avoid cancellation fees.

2.2 Cancellation Fees

Cancellations made within 48 hours of the scheduled arrival date will incur a cancellation fee equal to one night's stay plus applicable taxes.

2.3 No-Shows

If you fail to arrive on your scheduled check-in date without prior notification (no-show), you will be charged for one night's stay plus applicable taxes.

2.4 Early Departure

If you check out earlier than your casino hotel scheduled departure date, you may be charged for the unused nights up to a maximum of one night's stay plus applicable taxes, unless notice of early departure is provided at least 24 hours in advance.

3. Special Rate Plans for casino hotel

3.1 Non-Refundable Rates

Some of our promotional rates are offered at a discount in casino hotel exchange for being non-refundable and non-changeable. These reservations:

• Require full payment at the time of booking casino hotel
• Cannot be cancelled, modified, or refunded for any reason
• Are clearly marked as "Non-Refundable" during the booking of casino hotel process

3.2 Advance Purchase Rates casino hotel

Advance purchase rates typically offer savings in exchange for early payment and stricter cancellation terms. These reservations:

• Require full payment at the time of booking casino hotel
• May be cancelled with at least 7 days' notice prior to arrival for a refund minus a processing fee
• Are non-refundable if cancelled within 7 days of arrival in casino hotel

3.3 Member Rates

Special rates available to members of our loyalty program may have different cancellation terms, which will be specified at the time of booking.

4. Package Reservations

4.1 Standard Packages

For standard package reservations (including room, dining, spa, or other amenities):

• Cancellations must be made at least 72 hours (3 days) prior to arrival to avoid cancellation fees
• Cancellations within 72 hours of arrival will incur a fee equal to one night's stay plus 50% of the package components
• No-shows will be charged for the full package amount of casino hotel

4.2 Seasonal and Special Event Packages

Packages for holidays, special events, or peak seasons may have stricter cancellation policies:

• Typically require cancellation at least 7 days prior to arrival for a full refund
• Cancellations between 7 days and 72 hours prior to arrival may receive a 50% refund
• Cancellations within 72 hours of arrival are generally non-refundable

4.3 Custom and Group Packages

Custom-designed packages and group bookings are subject to the specific terms agreed upon at the time of booking. Please refer to your confirmation for details.

5. Group Reservations

5.1 Small Groups (5-9 Rooms)

For small group reservations:

• Full refund if cancelled at least 14 days prior to arrival
• 50% refund if cancelled between 14 and 7 days prior to arrival
• No refund for cancellations within 7 days of arrival

5.2 Large Groups (10+ Rooms)

Large group reservations are subject to the terms outlined in the group contract. Generally:

• Deposits are typically non-refundable
• Cancellation fees increase as the arrival date approaches
• Full payment may be required 30 days prior to arrival

5.3 Meeting and Event Space

Cancellations of meeting and event space are subject to the terms in the event contract, typically including:

• Graduated cancellation fees based on the timing of cancellation
• Potential food and beverage minimum charges
• Space rental fees

6. Special Circumstances

6.1 Force Majeure

In cases of force majeure (natural disasters, government actions, etc.) that prevent travel to or operation of our property:

• We may waive cancellation fees at our discretion
• Alternative accommodations or rebooking options may be offered
• Each situation will be evaluated on a case-by-case basis

6.2 Medical Emergencies

For documented medical emergencies that prevent travel:

• Cancellation fees may be waived with appropriate documentation
• Rescheduling options may be available
• Please contact our reservations team as soon as possible

6.3 Travel Advisories

If a government-issued travel advisory affects travel to our location:

• We will evaluate each situation and may modify our cancellation policy
• Options may include refunds, credits for future stays, or rebooking without penalties

7. Modification Process

7.1 Date Changes

Changes to reservation dates are subject to availability and rate differences:

• Date changes made at least 72 hours prior to arrival typically incur no fee
• Changes within 72 hours may be treated as a cancellation and new booking
• Rate differences will apply if the new dates have different pricing

7.2 Room Type Changes

Changes to room types or packages are subject to availability and may result in rate adjustments.

7.3 Guest Name Changes

Guest name changes are generally permitted without penalty, provided the reservation terms remain unchanged.

8. How to Cancel or Modify a Reservation

You can cancel or modify your reservation through the following channels:

• Online: Log in to your account on our website and manage your reservation
• Phone: Call our reservations team at (555) 123-4567
• Email: Send your request to [email protected] (please include your confirmation number)
• In Person: Visit our front desk or reservations office

For all cancellations, please obtain and retain a cancellation confirmation number as proof of cancellation.

9. Refund Process

9.1 Refund Method

Refunds will be processed to the original form of payment used for the reservation. We cannot issue refunds to a different credit card or payment method than the one used for the original transaction.

9.2 Refund Timing

Refunds are typically processed within 3-5 business days, though it may take 7-10 business days for the refund to appear on your credit card statement, depending on your financial institution.

9.3 Deposit Returns

Security deposits or incidental holds are released upon check-out, after verification that no additional charges are due. This release may take 3-5 business days to process.

10. Exceptions and Disputes

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration or if you have a dispute regarding a cancellation fee:

• Contact our guest relations team at [email protected]
• Provide your reservation details and a clear explanation of the circumstances
• Include any supporting documentation (medical records, flight cancellations, etc.)

Each request will be reviewed on a case-by-case basis. Our goal is to find a fair resolution while maintaining our business policies.

11. Changes to This Policy

We reserve the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your reservation will be subject to the Cancellation Policy in effect at the time your reservation was made.

12. Contact Information

If you have any questions about this Cancellation Policy, please contact us at:

Reservations Department
Fenurelle Casino & Hotel
123 Luxury Avenue
Las Vegas, NV 89109
Email: [email protected]
Phone: (555) 123-4567