Responsible Gaming

1. Our Commitment

At Fenurelle Casino & Hotel, we are committed to promoting responsible gaming practices. We believe that gambling should be an enjoyable form of entertainment, not a means of generating income or escaping from problems.

Our responsible gaming program is designed to provide information, resources, and support to help our guests make informed decisions about their gaming activities. We are dedicated to creating a safe and responsible gaming environment for all our guests.

2. Responsible Gaming Principles

We adhere to the following principles of responsible gaming:

• Preventing underage gambling
• Providing accurate information about games and odds
• Offering resources and support for those who need assistance
• Training our employees to recognize and respond to signs of problem gambling
• Promoting a balanced approach to gaming as entertainment
• Respecting the privacy and confidentiality of players who seek help

3. Signs of Problem Gambling

It's important to recognize the signs that gambling may be becoming a problem. These signs include:

• Spending more time or money on gambling than intended
• Gambling to escape problems or relieve feelings of helplessness, guilt, or depression
• Lying to family members or others about gambling habits
• Neglecting work, family, or personal needs because of gambling
• Trying to win back money lost to gambling ("chasing losses")
• Borrowing money or selling possessions to fund gambling
• Feeling irritable or restless when trying to cut down on gambling
• Jeopardizing relationships, career opportunities, or education because of gambling

If you or someone you know is experiencing these signs, it may be time to seek help.

4. Tools for Responsible Gaming

4.1 Self-Assessment

We encourage our guests to periodically assess their gambling habits. You can take a confidential self-assessment on our website or at our responsible gaming center located on the casino floor.

4.2 Setting Limits

Setting limits on time and money spent on gambling can help maintain control. We offer the following limit-setting options:

• Time Limits: Set limits on how long you play
• Deposit Limits: Restrict the amount you can deposit into your account
• Loss Limits: Set a maximum amount you're willing to lose
• Session Limits: Set limits on individual gambling sessions

These limits can be set up through our loyalty program desk or with the assistance of our responsible gaming ambassadors.

4.3 Self-Exclusion Program

Our self-exclusion program allows guests to voluntarily ban themselves from our casino for a specified period or permanently. During this time, you will not be permitted to enter the gaming floor, and we will remove you from all marketing materials.

To enroll in the self-exclusion program, please visit our responsible gaming center or speak with a gaming ambassador.

4.4 Cooling-Off Periods

If you feel you need a break from gambling but aren't ready for self-exclusion, you can request a cooling-off period. During this time, your access to the casino will be temporarily restricted.

5. Resources and Support

5.1 On-Site Support

Our responsible gaming center provides confidential assistance, information, and referrals. Our trained responsible gaming ambassadors are available 24/7 to assist guests who have questions or concerns about their gambling habits.

5.2 National and Local Resources

We work with various organizations that provide support for problem gambling:

• National Problem Gambling Helpline: 1-800-522-4700
• Gamblers Anonymous: www.gamblersanonymous.org
• National Council on Problem Gambling: www.ncpgambling.org
• Gam-Anon (for family and friends): www.gam-anon.org

5.3 Counseling and Treatment

Professional counseling and treatment services are available for those struggling with gambling problems. Our responsible gaming team can provide referrals to qualified local treatment providers, many of whom offer free or low-cost services.

6. Protecting Minors

Gambling is strictly limited to adults 21 years of age or older at Fenurelle. We take the following measures to prevent underage gambling:

• Strict ID verification at all casino entrances
• Regular security patrols throughout the gaming floor
• Training for all staff to identify and prevent underage gambling
• Clear signage indicating age restrictions
• Designated non-gaming areas for families with children

Parents and guardians are reminded not to leave minors unattended while visiting our property. Unattended minors will be brought to security, and the responsible adult may be subject to removal from the property.

7. Employee Training

All Fenurelle employees undergo comprehensive responsible gaming training. This training includes:

• Recognizing signs of problem gambling
• Understanding the resources available for guests seeking help
• Learning appropriate ways to intervene when necessary
• Enforcing self-exclusion and other responsible gaming programs

Our employees are equipped to provide assistance and resources while respecting the privacy and dignity of our guests.

8. Responsible Marketing

We are committed to marketing our gaming services in a responsible manner. Our marketing and advertising practices adhere to the following principles:

• Not targeting underage individuals or vulnerable populations
• Providing accurate information about games and odds
• Including responsible gaming messages in our marketing materials
• Not portraying gambling as a way to solve financial problems
• Respecting self-exclusion by removing excluded individuals from marketing lists

9. Continuous Improvement

We regularly review and update our responsible gaming program to ensure it meets the highest standards. We work with industry experts, regulators, and treatment providers to incorporate best practices and emerging research into our approach.

We welcome feedback from our guests on how we can improve our responsible gaming initiatives. Please share your suggestions with our responsible gaming team or through our customer feedback channels.

10. Contact Information

For more information about our responsible gaming program or to speak with a responsible gaming ambassador, please contact us at:

Responsible Gaming Department
Fenurelle Casino & Hotel
123 Luxury Avenue
Las Vegas, NV 89109
Email: [email protected]
Phone: (555) 123-4567