Last Updated: August 1, 2025

1. Introduction

At Fenurelle Casino & Hotel ("Fenurelle," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our property.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Make a reservation or book a package
  • Create an account on our website
  • Sign up for our loyalty program
  • Subscribe to our newsletter
  • Complete forms or surveys
  • Contact us directly

The personal information we may collect includes:

  • Name, email address, postal address, and phone number
  • Date of birth and government-issued identification (as required by law)
  • Payment information and billing details
  • Stay preferences and special requests
  • Loyalty program membership information

2.2 Automatically Collected Information

When you visit our website or use our mobile applications, we may automatically collect certain information, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and features used
  • Referring websites and search terms
  • Timing and duration of visits

We may use cookies, web beacons, and similar technologies to collect this information. Please see our Cookie Policy for more details.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Process and confirm your reservations and requests
  • Provide and maintain our services
  • Personalize your experience and offer tailored content
  • Administer our loyalty program and track your rewards
  • Communicate with you about promotions, special offers, and events
  • Respond to your inquiries and provide customer support
  • Improve our website, services, and marketing efforts
  • Monitor and analyze usage patterns and trends
  • Protect against fraudulent or unauthorized transactions
  • Comply with legal obligations and enforce our policies

4. Disclosure of Your Information

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, such as:

  • Reservation and booking systems
  • Payment processors
  • Marketing and analytics services
  • Customer relationship management systems
  • Email and communication platforms

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with applicable laws.

4.2 Business Transfers

If Fenurelle is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may disclose your information when we believe disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the personal information we collect and process. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to correct or update your personal information
  • The right to request deletion of your personal information
  • The right to restrict or object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7.1 Email Communications

You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in our emails. Even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your reservations or account.

7.2 Cookies

Most web browsers are set to accept cookies by default. You can adjust your browser settings to decline cookies or to notify you when cookies are being placed on your device. Please see our Cookie Policy for more information.

8. Children's Privacy

Our services are not directed to individuals under 21 years of age, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as soon as possible.

9. International Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country.

We will take appropriate measures to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Privacy Officer
Fenurelle Casino & Hotel
123 Luxury Avenue
Las Vegas, NV 89109
Email: [email protected]
Phone: (555) 123-4567

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